Terms of Service
Effective date: 3 August 2026
Last updated: 3 August 2026
1. Agreement
These Terms govern your use of Onedesk Pro, a customer messaging platform operated by Typetech IT, a registered software development company in Bangladesh (trade licence TRAD/DNCC/015541/2024, registered at 6th floor, House 1054, Road 7, Avenue 8, Mirpur DOHS, Dhaka, Bangladesh).
By creating an account or using the Service, you agree to these Terms. If you are agreeing on behalf of a company, you confirm you have authority to bind that company, and "you" refers to that company.
If you do not agree, do not use the Service.
2. Definitions
Service — the Onedesk Pro platform, websites, applications and APIs.
Customer or you — the business that holds an account with us.
End User — a person who messages you through a channel connected to Onedesk Pro.
Customer Data — all data you or your End Users put into the Service, including message content and contact records.
Platform Data — data we obtain from Meta or another messaging provider in order to operate the Service on your behalf.
Third-Party Platform — Meta (Facebook, Messenger, Instagram, WhatsApp), web chat and any other channel you connect.
3. Your account
You must provide accurate registration information and keep it current. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account, including activity by your team members. Notify us immediately at info@typetechit.com if you suspect unauthorised access.
You must be at least 18 years old and legally capable of entering into contracts. The Service is intended for business use only.
4. Subscription, fees and payment
Subscription plans, features and pricing are as published at https://onedeskpro.com or as set out in your order form.
- Fees are billed in advance on a monthly or annual basis and are non-refundable except as required by law or as expressly stated in these Terms.
- We may change pricing with at least 30 days' written notice. Changes take effect at your next renewal.
- If payment fails, we will notify you. If the balance remains unpaid after 14 days, we may suspend your account.
- You are responsible for any taxes, duties or withholdings applicable in your jurisdiction, other than taxes on our income.
You may cancel at any time from your account settings. Cancellation takes effect at the end of your current billing period.
5. Acceptable use
You must not, and must not permit anyone else to:
- Send unsolicited bulk messages, spam, or messages to people who have not consented to receive them
- Use the Service for unlawful, fraudulent, deceptive or harmful purposes
- Send content that is defamatory, obscene, hateful, harassing, or that promotes violence or discrimination
- Impersonate any person or business, or misrepresent your affiliation with anyone
- Infringe anyone's intellectual property, privacy or other rights
- Upload malware, or attempt to gain unauthorised access to the Service or to other customers' data
- Reverse-engineer, decompile or attempt to derive the source code of the Service
- Resell, sublicense or provide the Service to third parties as your own product without a written reseller agreement with us
- Circumvent rate limits, usage quotas or security controls
- Use the Service to collect or store sensitive categories of personal data — including health records, financial account credentials, government identification numbers or biometric data — unless you have separately agreed appropriate terms with us in writing
- Take any action that would cause us to breach the policies of a Third-Party Platform
We may investigate suspected violations and suspend access where necessary to protect the Service, our other customers, or third parties.
6. Your responsibilities for messaging
This section matters. Messaging platforms hold both of us accountable for how their channels are used, and most account terminations trace back to failures here.
Consent. You are solely responsible for obtaining and maintaining valid consent from every End User before you message them, in the form required by the relevant Third-Party Platform and by applicable law. You must keep records of that consent and produce them on request.
Opt-out. You must honour opt-out and unsubscribe requests promptly and permanently, across all channels.
Platform policies. You must comply with the terms and policies of every Third-Party Platform you connect, including but not limited to the Meta Platform Terms, WhatsApp Business Messaging Policy, WhatsApp Business Solution Terms, and Instagram Platform Policy. These are binding on you independently of these Terms.
Your legal obligations. You are the data controller for your End Users' personal data. You are responsible for having a lawful basis for processing it, for publishing your own privacy notice to your End Users, and for responding to their data rights requests.
Accuracy. You must not misrepresent your business identity, or use a display name or business profile that misleads End Users about who they are communicating with.
You will indemnify us for claims arising from your failure to meet these obligations, as set out in section 13.
7. Third-Party Platforms
The Service connects to Third-Party Platforms that we do not control. Accordingly:
- Your use of each Third-Party Platform is governed by that platform's own terms, which you enter into directly with them
- Third-Party Platforms may change, restrict or discontinue their APIs at any time, which may affect or interrupt features of the Service
- A Third-Party Platform may suspend or terminate your business account for reasons outside our control
- We are not responsible for the acts, omissions, availability or data practices of any Third-Party Platform
- Fees charged directly by a Third-Party Platform, such as WhatsApp conversation charges, are separate from our subscription fees and are your responsibility unless we have agreed otherwise in writing
We will make reasonable efforts to maintain integrations and to notify you of significant changes we become aware of.
8. Data ownership and processing
You own your Customer Data. We claim no ownership over it.
You grant us a limited, non-exclusive licence to host, store, process, transmit and display Customer Data solely to provide and support the Service, to comply with law, and to protect the security of the Service.
We process Customer Data and Platform Data as your data processor, on your documented instructions. Our handling is described in our Privacy Policy, which forms part of these Terms.
We will not sell your data, share it with other customers, use it for advertising, or use it to train models for the benefit of anyone other than you.
Export. You may export your data at any time while your account is active. On termination, you may request an export within 30 days, after which we delete the data as described in our Privacy Policy and Data Deletion Instructions.
9. Intellectual property
We own all rights in the Service, including its software, design, documentation and trademarks. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription, for your internal business purposes.
Nothing in these Terms transfers ownership of our intellectual property to you, or of yours to us.
If you send us feedback or suggestions, we may use them without restriction or obligation to you.
10. Service availability and support
We aim for high availability but do not guarantee uninterrupted service. We may perform scheduled maintenance, and will give reasonable advance notice where practical.
Support is provided through info@typetechit.com during Sunday–Thursday, 10:00–18:00 Bangladesh Standard Time (UTC+6). Response targets by plan, if any, are as published at https://onedeskpro.com.
We may modify, add or remove features. If we remove a material feature, we will give you at least 30 days' notice where reasonably possible.
11. Suspension and termination
By you. Cancel at any time from your account settings, effective at the end of the current billing period.
By us. We may suspend or terminate your account if:
- You materially breach these Terms and, where the breach can be fixed, fail to fix it within 14 days of notice
- Your payment is overdue as described in section 4
- Your use creates a legal risk, a security risk, or a risk of us breaching a Third-Party Platform's policies
- A Third-Party Platform requires us to do so
- We are required to by law
For serious violations — fraud, illegal activity, or conduct that threatens the security of the Service or other customers — we may suspend immediately without notice.
On termination, your right to use the Service ends. Sections 8, 9, 12, 13, 14 and 15 survive.
12. Disclaimers
To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Service will be uninterrupted, error-free, or that it will meet your specific requirements, or that messages will always be delivered — delivery depends on Third-Party Platforms and network conditions outside our control.
13. Limitation of liability and indemnity
Cap. To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the total fees you paid us in the 12 months preceding the event giving rise to the claim.
Excluded losses. Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, even if advised of the possibility.
Exceptions. These limits do not apply to your payment obligations, to either party's indemnity obligations, to breaches of confidentiality, or to liability that cannot lawfully be limited.
Your indemnity. You will defend and indemnify us against third-party claims, damages and reasonable costs arising from: your Customer Data; your use of the Service in breach of these Terms or of applicable law; your failure to obtain valid End User consent; or your breach of a Third-Party Platform's policies.
14. Confidentiality
Each party may receive non-public information from the other. The receiving party will protect it with at least reasonable care, use it only to perform under these Terms, and not disclose it except to staff and advisors bound by similar obligations, or where legally compelled. This does not apply to information that is public, independently developed, or lawfully received from a third party.
15. Governing law and disputes
These Terms are governed by the laws of Bangladesh, without regard to conflict-of-laws rules. The courts of Dhaka, Bangladesh have exclusive jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
Before starting formal proceedings, the parties will attempt in good faith to resolve the dispute through discussion for at least 30 days after written notice.
16. General
Changes. We may update these Terms. Material changes take effect 30 days after we notify account holders by email or in-product notice. Continued use after that constitutes acceptance. If you do not accept, you may cancel before the change takes effect.
Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger or sale of assets.
Entire agreement. These Terms, together with the Privacy Policy and any order form, are the entire agreement between us and supersede prior discussions.
Severability. If any provision is held unenforceable, the rest remains in effect.
No waiver. Failure to enforce a provision is not a waiver of it.
Force majeure. Neither party is liable for delays caused by events beyond reasonable control, including natural disasters, war, civil unrest, government action, or failures of internet or Third-Party Platform infrastructure.
17. Contact
Typetech IT
6th floor, House 1054, Road 7, Avenue 8, Mirpur DOHS, Dhaka, Bangladesh
Email: info@typetechit.com
Phone: +8801758080030
Website: https://typetechit.com