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Case Study
Verbex AI
Verbex AI is Humanized AI SDR Platform. Its redefines sales development with real-time, human-like AI agents. Featuring powerful integrations, no-code agent building, and multilingual support, it enables efficient lead generation and customer support while reducing SDR workload by 60%.
Client
Verbex
Duration
4 months
Service
Website & Dashboard
Overview
Verbex AI is a Humanized AI SDR platform that automates sales workflows across multiple channels including phone, web, mobile, OS, and IoT. It helps businesses streamline communication using real-time AI-powered calling, natural human-like conversations, and intelligent automation.
The platform enables integration with ERP/CRM systems and supports visual no-code agent building via React Flow. It also offers billing, payments, analytics, and secure organization-level management.
Verbex supports multilingual AI interactions (English, Bangla, Japanese) and is designed for use cases like lead generation, appointment booking, customer support, and more. Users can train their knowledgebase, test AI agents, and deploy them across channels.
Built with a modern SaaS architecture, Verbex ensures secure multi-tenant management, supports multiple payment providers, and offers scalable agent lifecycle management.
Challenges included building real-time voice interaction, supporting multilingual agents, and enabling secure role-based management. Solutions included LiveKit, Deepgram, Auth0, and region-based payment handling with Stripe and SSLCommerz.
🚚 Key Delivered
- Verbex Website using Next.js
- Verbex Console Dashboard
- Agent Flow Builder — visual, no-code agent creation with React Flow
- Realtime Web Calling with testing for AI agents
- Agent Creation and Testing (Simple & Agentic)
- Knowledgebase Management System
- Call Log System
- Payment, Billing, and Subscriptions (Stripe & SSLCommerz)
- Account and Organization Management
- Verbex API Integration
🌟 Core Features
- 📞 Real-time Calling with AI Agents
- ✍️ Call Transcripts & Post-call Analysis
- 📚 Knowledge Base Training System
- 🔁 Call Transfer & Interruption Handling
- 🧠 Human-like Conversations powered by LLMs
- 🔧 Agent Flow Builder with Visual Node System
- 💳 Billing, Payments, Subscriptions via Stripe & SSLCommerz
- 🏢 Multi-organization & Role-based Account Management
🔄 Use Cases Covered
- Lead Generation
- Customer Support
- Appointment Booking
- Surveys
- Debt Collection
- Online Banking Assistant
🚧 Challenges & Solutions
| Challenge | Solution |
|---|---|
| Real-time voice interaction with interruption detection | Used LiveKit and Deepgram STT to capture and process live audio |
| Visual agent creation for non-tech users | Built a drag-and-drop builder using React Flow |
| Supporting multilingual AI interaction | Configured LLMs for English, Bangla, and Japanese |
| Secure multi-tenant authentication | Integrated Auth0 with organization-aware auth logic |
| Payments in multiple regions | Integrated Stripe for global payments and SSLCommerz for Bangladeshi clients |
⚙️ Tech Stack & Tools
Next.js
React
Redux (RTK Query)
React Flow
LiveKit
Deepgram STT
Stripe
SSLCommerz
Tailwind CSS
Auth0
Twilio
Gmail API
Salesforce
Make.com
Cal.com
GPT-4.1 / GPT-4o / Mini / Nano
From the Case Studies
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