Data Deletion Instructions

Last updated: 3 August 2026

Onedesk Pro is operated by Typetech IT (6th floor, House 1054, Road 7, Avenue 8, Mirpur DOHS, Dhaka, Bangladesh). This page explains how to have your data deleted from our systems.

There are three different situations below. Please read the one that describes you.

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1. You messaged a business that uses Onedesk Pro

If you sent a message on WhatsApp, Facebook Messenger, Instagram or web chat to a business, and that business uses Onedesk Pro to manage its inbox, then your messages and contact details are stored on behalf of that business. The business decides what happens to that data — we only hold it for them.

The fastest route: contact the business you messaged and ask them to delete your conversation and contact record. They can do this themselves inside Onedesk Pro at any time.

If you cannot reach them, or they do not respond: email us at info@typetechit.com with:

• The name of the business you messaged
• The phone number, username or account you messaged them from
• The approximate date of your last message

We will identify the relevant business, forward your request to them, and confirm to you once the deletion is complete. We aim to resolve this within 30 days.

Please note we cannot delete data on behalf of a business without their instruction, unless we are legally required to do so.

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2. You have an Onedesk Pro account (you are our customer)

You can delete your data yourself, or ask us to.

Delete specific data yourself

While logged in to Onedesk Pro:

• A single conversation — open the conversation, click the options menu, select Delete conversation
• A contact record — go to Contacts, open the contact, select Delete contact
• A connected channel and its tokens — go to Channels, select the channel, click Disconnect. This revokes our access tokens immediately.

Delete your entire account

1. Log in to Onedesk Pro
2. Go to Settings → Account
3. Select Delete account
4. Confirm when prompted

Before deleting, we recommend exporting anything you want to keep from Settings → Export data.

Or ask us to delete it

Email info@typetechit.com from the email address registered on your account, with the subject line "Account deletion request". We will verify your identity and confirm once complete.

What happens after deletion

• Your account, message history, contact records and connected channel configurations are permanently deleted within 30 days
• Access tokens for connected Meta and other platform accounts are revoked immediately
• Data is removed from our backups within 30 days, as backups are overwritten on that cycle
• We retain billing and transaction records where tax and accounting law requires, for 7 years. These contain no message content.
• Deletion is permanent and cannot be reversed

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3. You used Facebook Login to sign in to Onedesk Pro

If you created your Onedesk Pro account using Facebook Login and want to remove the connection and your data:

Remove the app from Facebook

1. Go to your Facebook Settings & Privacy → Settings
2. Select Apps and Websites in the left menu
3. Find Onedesk Pro in the list
4. Click Remove
5. Tick the box to delete posts and activity if offered, then confirm

This severs Facebook's connection to our app. To also delete the data held in our systems, follow the account deletion steps in section 2 above, or email us.

Request deletion directly from us

Email info@typetechit.com with the subject "Facebook Login data deletion" and include the email address or Facebook name associated with your account. We will:

• Delete the profile information we received through Facebook Login
• Delete your Onedesk Pro account and associated data
• Revoke any remaining access tokens
• Send you written confirmation, normally within 30 days

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Response times

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Contact

Typetech IT
6th floor, House 1054, Road 7, Avenue 8, Mirpur DOHS, Dhaka, Bangladesh

Data deletion and privacy: info@typetechit.com
General enquiries: info@typetechit.com
Phone: +8801758080030

For more detail on what data we collect and how we handle it, see our Privacy Policy.